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Below is a list of common questions and issues regarding SpamButcher.
Top Support Issues:
I need my SpamButcher serial number
What settings should I use for my POP3 and SMTP servers?
SpamButcher's spam filter isn't catching as much spam as I'd like.
I've already purchased SpamButcher, but have lost my serial number or never received it in the first place.
When I try to recover an email message I receive an error.
How can I verify my POP3 and SMTP server settings are correct?
Why isn't Outlook downloading new email automatically?
The SMTP Test fails, but my SMTP settings are exactly the same as my email client's.
I'm a dial-up user and find SpamButcher isn't catching much of my Spam.
I'm having problems with SpamButcher periodically crashing.
SpamButcher was working, but then stopped catching spam.
SpamButcher intercepted a legitimate email.
SpamButcher doesn't seem to be catching any spam.
I'm getting a "Run-time error '429' ActiveX component can't create object" error.
Spam is showing up in SpamButcher's 'Intercepted Spam' window, but that same spam makes it to my inbox.
Now that I've turned my automatic email checking off - how will I know when I get new mail?
How do I export my address book into CSV format so I can import it into SpamButcher?
Where is the email filtered by SpamButcher stored?
On my web-based email my messages are getting marked as read.
How can I add my mailing list to the Known Good Senders list without having to add all the users?
When I try to restore a filtered email message it doesn't show up in my inbox immediately.
Why aren't I receiving email reports?
When I restore a filtered message from an email report in Outlook Express Internet Explorer launches an empty window.
Can I run SpamButcher on two different systems checking the same email account?
SpamButcher sometimes crashes with "Error '70' - Permission denied"
SpamButcher is hanging or responding slowly.
I've already read through the support page, but cannot resolve my problem with SpamButcher.